Report a Problem
Something not working as expected? Tell us the essentials and we will investigate. Please do not attach files or paste confidential content — describe the file instead.
1 – Which tool or page?
Say which tool or page you were using: Word to PDF, PDF to Word, Base64 Encode/Decode, Image to Base64, Base64 to Image, or another page. Include the language you were viewing it in.
2 – What did you expect, and what happened?
Describe the problem in one or two sentences: the error message you saw, an unexpected result, a download that did not appear, or the exact step where it broke. If a file caused it, state its format and approximate size instead of attaching it.
3 – Your browser and device
Browsers matter: include the browser (Chrome, Firefox, Safari, Edge), the operating system (Windows, macOS, Android, iOS), and whether you were on desktop or mobile. A quick screenshot of the error is fine — it cannot contain document contents.
4 – Can we reproduce it?
Tell us how to reproduce the issue step by step, and whether it happens every time or only with certain files or settings. Reproducible bugs get fixed fastest.
5 – Sending the report
Send the report to hello@convert.rest with the subject "Problem report". If your mail client is unavailable, copy the details into any email client and send them from your account — there is no in-browser upload for support reports, by design.